Effective Date: October 13, 2023
Welcome to Sage & Fire! Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.sagenfire.com) or use our services.
1. Information We Collect
We collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Order Information: Details about your purchases, including products, payment methods, and delivery information.
- Account Information: If you create an account, we collect login details like username and password.
- Technical Information: IP address, browser type, device information, and usage data.
- Marketing Preferences: Your preferences for receiving marketing messages, including SMS and email.
2. How We Use Your Information
We use your information for the following purposes:
- Order Fulfillment: To process and deliver your orders, including sending SMS notifications about your order status.
- Customer Support: To respond to your inquiries and provide assistance.
- Marketing and Promotions: To send you promotional messages, special offers, and updates about Sage & Fire, with your consent.
- Website Improvements: To analyze usage trends and improve our website and services.
- Compliance: To comply with legal obligations and protect against fraudulent or unauthorized activities.
3. SMS Messaging
If you opt in to receive SMS messages, we may send you the following types of messages:
- Order confirmations and updates.
- Delivery notifications.
- Conversational purposes.
- Appointment reminders.
- Follow up on cases.
Consent: By opting in, you agree to receive SMS messages from Sage & Fire. You can opt out at any time by replying “STOP” to any message.
We do not share SMS consent or phone numbers collected for messaging purposes with third parties.
4. How We Share Your Information
We do not sell or share your personal information with third parties for their marketing purposes. However, we may share your information in the following situations:
- Service Providers: With third-party providers who assist with order fulfillment, payment processing, or customer service.
- Legal Obligations: To comply with applicable laws, regulations, or legal requests.
- Business Transfers: In the event of a merger, sale, or transfer of assets.
- SMS opt-in and phone numbers collected for SMS consent will not be shared with any third party and affiliate company
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver targeted advertisements. You can manage your cookie preferences through your browser settings.
6. Your Privacy Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt out of marketing communications, including SMS and email.
- Request details about how your data is collected and used.
To exercise your rights, please contact us at info@sagenfire.com.
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed.
9. Contact Us
If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
Sage & Fire
Email: info@sagenfire.com
Phone: (619) 354-0655